Shipping Policy
Last Updated: December 2025
Shipping Regions
We currently ship to:
- All United Kingdom addresses
- All European Union member countries
Shipping Methods
Standard Shipping
- UK: 5-7 business days
- EU: 7-10 business days
- Tracking provided for all orders
Express Shipping
- UK: 2-3 business days
- EU: 4-6 business days
- Available at checkout for additional fee
Free Shipping
- Available on orders over £500
- Applies to standard shipping only
- Automatically applied at checkout
Shipping Costs
Shipping costs are calculated based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
- Final cost displayed at checkout
Order Processing
Processing Time
- Orders are processed within 1-2 business days
- Custom orders may require additional processing time
- You will receive confirmation email when order ships
Tracking
- Tracking number provided via email
- Track your order through carrier website
- Contact us if tracking information is not received within 3 business days
Delivery
Signature Required
- Some high-value items may require signature upon delivery
- Ensure someone is available to receive package
Delivery Issues
- Contact carrier first for delivery concerns
- Contact us if package is lost or damaged
- Claims must be filed within 7 days of delivery
International Shipping
Customs and Duties
- International orders may be subject to customs duties and taxes
- Customer is responsible for all customs charges
- Customs delays are beyond our control
Customs Documentation
- We provide all necessary customs documentation
- Accurate product descriptions and values are declared
Shipping Restrictions
Some products may have shipping restrictions due to:
- Size or weight limitations
- Hazardous materials regulations
- Country-specific import restrictions
Contact
For shipping inquiries, email [email protected]
Questions About Our Policies?
Our customer service team is here to help clarify any policy questions.
Contact Us